The restaurant industry is challenging, constantly changing and tough. The need for repeat business and customer loyalty makes every customer experience matter.
Our mystery shopping and measurement solutions are custom designed for each client. This ensures that all metrics address each client’s unique information needs, market position, opportunities and objectives.
Receiving unbiased opinions about how the service was, how long the wait was for the meal, how friendly the waiters and waitresses were, and how clean the restaurant was shows the restaurateurs exactly what happens on a day-to-day basis.
This method of appraisal is so much more truthful than a site visit as employees might change their usual habits to impress the owners.
With mystery shoppers, no one knows they are there and are watching everything that goes on and you get a real, truthful insight