Our mystery shopping research provides a great tool to evaluate your customer service standards.
Using trained observers who pose as customers or potential customers, our reports enable you to accurately identify the deficiencies in your service delivery processes at all points of contact with the customer.
The systematic approach we employ to mystery shopping provides an objective snapshot of the customer’s experience at the frontline, allowing you to:
- Monitor employee compliance with procedures
- Know how polite, courteous, knowledgeable, and responsive your frontline employees are
- Recognize and reward valuable employees
- Identify training needs and measure training efforts
- Benchmark service standards against your competition and the market as a whole
- Track your service performance over time
- CODADA Mystery Shopping for the following Sectors: